Pre-sales Service
Requirements Analysis and Solution Customization
Understand your production needs and receive personalized solutions
- On-site condition assessment
- Capacity Demand Analysis
- Device Selection Recommendations
- ROI Projection
Technical Solution Design
Design the optimal printing process based on product features
- Print Process Planning
- Ink Screen Selection
- Pre-production process testing
- Real-World Device Performance Test
In printing equipment procurement, pre-sales service is far more than a product introduction—it's the vital link connecting your production needs with equipment capabilities and the key to ensuring efficiency and maximizing output value. We understand that every investment in printing equipment reflects your expectation for smooth, efficient operations. That's why we deliver professional, detail-oriented service tailored precisely to your needs, moving beyond simple sales pitches to ensure every interaction is practical and delivers real results.
Backed by years of technical expertise and industry experience, we provide comprehensive pre-sales support—from equipment selection and precise production process adaptation to ongoing technical assistance. We ensure every machine perfectly fits your production needs, turning every investment into tangible value and helping you achieve smoother operations and higher efficiency.
To ensure reliable selection decisions, we've built a test workshop that replicates real-world production environments. We offer prototyping and hands-on equipment performance testing so you can evaluate actual operation and print quality before purchasing, fully verifying stability and compatibility. Additionally, we provide one-stop matching services for printing materials—including inks, screens, and squeegees—to resolve technical challenges during your initial testing and selection process.
Win trust through expertise, safeguard peace of mind with attention to detail. Our pre-sales service goes beyond equipment recommendations—it lays the foundation for long-term partnerships and ensures production value. With full transparency and expert support at every step, you'll experience our sincerity and capability throughout the procurement process, truly achieving "right equipment, efficient production, and win-win collaboration."
After-Sales Service
Device Installation and Commissioning
Professional engineers provide on-site installation to ensure equipment operates smoothly.
- On-site Environment Assessment
- Precise Device Location
- Parameter Optimization Configuration
- Operator Training
Technical Training Services
Systematic training to enhance team skills
- Basic Operations Training
- Advanced Features Overview
- Maintenance and Care Guide
- FAQ
In the automated printing equipment industry, quality products form the foundation of partnership, while comprehensive after-sales service ensures long-term mutual success. Since our inception, we have remained committed to a customer-centric philosophy, establishing multiple rapid-response, professional, and efficient technical service centers. From pre-sales consultation and in-process commissioning to post-sales maintenance, we provide end-to-end support for your production operations—ensuring worry-free equipment acquisition and hassle-free maintenance for every client.
Stable equipment operation directly impacts customer productivity and production efficiency. To address urgent needs such as equipment failures and maintenance debugging, we have established a rapid response mechanism. Customers can initiate service requests through their regional account manager. Our after-sales team responds immediately to diagnose issues: common problems are resolved remotely for quick turnaround, while complex issues are handled by on-site technicians from local service centers. This approach minimizes downtime wait times and reduces production losses caused by equipment outages, ensuring continuous operations with efficient support.
Our after-sales team undergoes rigorous professional training and hands-on assessments. With years of experience in the automated printing equipment industry, we specialize in installation, commissioning, troubleshooting, maintenance, upgrades, and technical training for all types of screen printing machines, hot stamping machines, and supporting equipment. From on-site setup post-delivery to one-on-one operator training, regular inspections, replacement of wear parts, and system upgrades, every service follows standardized procedures to ensure professional, precise, and comprehensive support for long-term, efficient, and stable equipment performance.
Yongcheng's after-sales service goes beyond repairs. We provide comprehensive equipment maintenance and support throughout the entire lifecycle. By maintaining detailed customer records, we track each unit's performance in real time and proactively send maintenance reminders and technology upgrade recommendations. For spare parts supply, major overhauls, and technology iterations, our service centers collaborate seamlessly to ensure rapid parts deployment and synchronized technical updates—eliminating concerns about future operations.